Stop Bad Reviews Before They Happen.
One bad TripAdvisor review can cost thousands in lost bookings. Catch guest complaints during their stay—before they go online.
Built for hotel general managers and operations teams.
14-day free trial · No credit card required
See It In Action
2 minutes. That's all it takes.
Staff gets notified in real-time when guests submit feedback
Guests share concerns privately, not on Google or TripAdvisor
Fix problems before checkout, not after bad reviews appear
From guest concern to resolution in minutes.
Guest Scans QR Code
Place QR codes in rooms, lobbies, or restaurants. Guests scan with their phone for instant access to your private feedback form.
Guest Submits Privately
Guests share room issues, service concerns, or special requests directly with your team—never on Google or TripAdvisor.
Staff Gets Instant Alert
Front desk, housekeeping, or management receives immediate email and SMS alerts. Address issues while guests are still on property.
Track & Resolve Issues
Dashboard shows all feedback by room, department, and priority. Mark issues as resolved. Turn unhappy guests into satisfied ones before checkout.
"Instay was built after seeing hotels discover problems too late—in public reviews instead of during the stay. One preventable bad review can cost thousands in lost bookings."
Founder, Instay
Built for Independent Hotels
Built for Hotels
That Care About Reviews.
01. Stop Revenue Loss from Bad Reviews
A single 1-star review can reduce bookings by 30%. That's thousands in lost revenue per month. Instay catches complaints before they become public reviews.
02. Real-Time Issue Resolution
Average response time: 12 minutes. Staff gets instant alerts via email and SMS. Fix room issues, service problems, or billing concerns while guests are still on property.
03. Simple Setup, No Contracts
Setup in 5 minutes. Print QR codes, place in rooms. No long-term contracts, no lock-in. Starting at $99/month for boutique hotels.
The Real Cost of Bad Reviews
Drop in bookings after one bad review
Lost revenue per month from lower ratings
Average time to recover from reputation damage
Simple Pricing. Real Protection.
Prevent bad reviews before they happen. One saved review pays for itself.
Everything a hotel needs to stop bad reviews before they happen.
Guests complain to you, not Google
Private feedback channel before they go public
Right staff alerted instantly
Email & WhatsApp the moment a complaint comes in
Resolved guests leave Google reviews
Automatic prompting after every resolution
See what's breaking most
Analytics by area, category, and resolution rate
Everything in Essential, plus the automation layer for hotels that run at scale.
Everything in Essential
SMS for critical issues
Manager gets a text — no app, no internet required
Automation rules engine
"If urgent + unresolved 1h → message owner" — no code
Slack, Notion & Airtable integrations
Complaints flow into the tools your team already uses
Escalation rules
Unresolved complaints auto-bump to ownership
Managing multiple properties? Let's talk →
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