Refund policy

Paddle processes refunds as merchant of record.

Refund window

If you are not happy with Pro, you can ask for a full refund within 14 days of a payment, including a renewal. No reason is needed. After a refund, Pro ends and your account goes back to the free plan.

How to ask

Email hello@instay.live with the address you bought with. We reply within 5 business days.