About
We built the tool
we wished existed.
Instay was born from a simple observation: hotels lose thousands of dollars every month to bad reviews that could have been prevented — if only someone had known about the problem in time.
The hotel industry has a dirty secret: most guests who have a bad experience don't complain at the front desk. They smile, check out, go home — and then write a 1-star review.
By the time the hotel manager sees it, it's too late. The review is public. The damage is done. Future guests read it, book somewhere else, and the hotel loses revenue it will never recover.
The frustrating part? In most cases, the guest would have accepted an apology. A room upgrade. A free breakfast. A five-minute conversation. The problem wasn't unsolvable — it was just invisible.
"Hotels don't have a service problem. They have a communication problem."
That's the problem Instay solves. We give hotels a private channel for guest complaints — so problems surface internally before they surface publicly.
A guest scans a QR code. They send their complaint directly to the hotel. The right staff member gets alerted in seconds. The issue gets resolved during the stay. And when the guest checks out happy, Instay automatically asks them to leave a Google review.
Bad reviews intercepted. Good reviews generated. Reputation protected — automatically.
What we believe
Simple beats clever
Hotel managers are busy. If a tool requires training, it won't get used. Everything we build has to work on the first try.
One saved review pays for itself
At $99/month, a single prevented 1-star review more than covers the cost. The ROI isn't theoretical — it's immediate.
Hotels deserve better software
Most hospitality software is outdated, expensive, and built for enterprise chains. We're building for the hotels that actually need help.
Ready to protect your reputation?
14 days free. No credit card required. Setup in under 10 minutes.